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IT Support Officer (Pune & Gurgaon)

Keywords / Skills : Active Directory, Exchange Server, System Engineer, Server Support, Network Analyst, Network & System Engineer, Technical Advisor, MS Exchange Server, office365, tech voice caller, International Voice Support, Technical Support

1 - 6 years
Posted: 2019-06-01

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Representative (Non- voice)
Salary
2.00 - 5.00 lacs
Posted On
1st Jun 2019
Job Description
IT Support Officer

Work Location - Gurgaon & Pune  


At least 1 year of experience is required in Technical support voice process


Excellent written and communications skills (English)


Job Description / Requirement:
  • Undergraduates/Graduates with minimum 1 year technical experience
  • Should have excellent communication and English speaking skills
  • Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Outlook issues, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage , Exchange 2007/2010/2013 required.
  • Process operates on a callback model where the cases are created for the customers and the engineers talk to the customers .They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007.
  • Should be ready work in a 24/7 US Voice program.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Work in (24*7) shift including night shifts & Rotational Offs
CTC - Up to 4.5 LPA + Incentives

IMMEDIATE JOINERS OR CANDIDATES WITH NOTICE PERIOD OF 30 DAYS CAN APPLY ONLY


Call Inder @ 9213801010

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