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Keywords / Skills : IT Support Engineer, Citrix, VMWare, Hyper-V, HyperV, Hyper V, A+, CCNA, MCSA, RHEL, DNS definitions, MX, CNAME records, reverse lookups, Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, Office 365

3 - 8 years
Posted: 2018-10-11

IT/ Computers - Software
Technical Support Engineer
Network Administrator
Posted On
11th Oct 2018
Job Description
We are looking for an IT Support Engineer to join our team here at Chennai. A hands-on role, you will be responsible for supporting the infrastructure for an office of approx. 70-80 employees and growing. As part of a growing business you will have the opportunity to build and improve on the systems and processes in place.


-Manage all aspects of the company's office technical infrastructure including:

-Office365 directory sync, file, and email.

-Servers (100% uptime, performance, security), including Active Directory, Hyper-V, file servers, backups. (servers are a mix of onsite Hyper-V and Azure based IaaS VMs)

-Network switches, internet connections, firewalls, and Wi-Fi devices

-Meeting room equipment including projectors, Telephony, Printers

-Door entry system / Security systems

-Mobile device support

-Provide face to face and remote technical support for 70-80 staff using a variety of Microsoft (predominantly), Android and iOS devices.

-Recommend, test & implement new software / hardware products & solutions.

-Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.

-Out of hour work will be required for monthly patching and emergency items as needed.

-Ensuring all software purchased licensing is recorded and maintained

-Setting up new users and disabling expired accounts in accordance with HR requirements

-Re-Imaging and configuring new laptops and desktops using Netboot

-Knowledge in solar winds for network monitoring

-Maintain NAS and servers

-Install authorized software to laptops, desktops and server via SCCM

-Ensure security and upgrades are applied and kept up to date on desktop, laptops, and servers

-Knowledge on Bitlocker encryption

-Troubleshoot system related problem reported by users

-Ensure all logs for equipment and users are maintained

-Creating purchase requisition for IT Hardware/Software

-Perform periodic reporting

Key Deliverables:

-Office infrastructure that runs like clockwork

-Develop and document policies and work processes.

-Assist Global English team with compilation of security policy documentation and audits

Technology, Skills & Experience:


-Extremely good desk-side manner and communication style

-Extraordinary attention to detail

-In-depth knowledge of Windows Server and related technologies including Active Directory management, Sites & Services, Group Policies, DFS, etc.,

-Office 365 management.

-Ensure Network connectivity throughout company’s LAN / WAN infra is on par with Technical considerations

-Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, etc.,

-DNS definitions, MX, A, CNAME records, reverse lookups etc.,

-Working knowledge of performance/availability monitoring, tuning, reporting

-Hardware troubleshooting expertise

-Reliable handling of and availability for on call duties.

Education and Job Knowledge:

-Candidate should have 3+ years of experience in desktop support, systems administration, and networking.

-Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university

-Excellent verbal and written communication skills in English.

-Experience resolving incidents using remote support tools

-Candidate must be familiar with windows and Mac platforms.

-Experience troubleshooting Microsoft Office 2010 suite

-Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.

-Certification on ITIL or Knowledge about ITIL best practices and ISO standards.

-A+, CCNA, MCSA, RHEL would be added advantage

-Knowledge in Avaya phone would be an added advantage

-Knowledge In any Virtualization Technologies

-Prior work experience on any ITSM ticketing tools

-Knowledge of basic desktop and laptop computer hardware and peripherals.

-Working knowledge of active directory, O365, and Domain name services.

About Company

Agile English India Private Limited
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