We are looking for an IT Support Engineer to join our team here at Chennai. A hands-on role, you will be responsible for supporting the infrastructure for an office of approx. 70-80 employees and growing. As part of a growing business you will have the opportunity to build and improve on the systems and processes in place.
-Manage all aspects of the company's office technical infrastructure including:
-Office365 directory sync, file, and email.
-Servers (100% uptime, performance, security), including Active Directory, Hyper-V, file servers, backups. (servers are a mix of onsite Hyper-V and Azure based IaaS VMs)
-Network switches, internet connections, firewalls, and Wi-Fi devices
-Meeting room equipment including projectors, Telephony, Printers
-Door entry system / Security systems
-Mobile device support
-Provide face to face and remote technical support for 70-80 staff using a variety of Microsoft (predominantly), Android and iOS devices.
-Recommend, test & implement new software / hardware products & solutions.
-Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.
-Out of hour work will be required for monthly patching and emergency items as needed.
-Ensuring all software purchased licensing is recorded and maintained
-Setting up new users and disabling expired accounts in accordance with HR requirements
-Re-Imaging and configuring new laptops and desktops using Netboot
-Knowledge in solar winds for network monitoring
-Maintain NAS and servers
-Install authorized software to laptops, desktops and server via SCCM
-Ensure security and upgrades are applied and kept up to date on desktop, laptops, and servers
-Knowledge on Bitlocker encryption
-Troubleshoot system related problem reported by users
-Ensure all logs for equipment and users are maintained
-Creating purchase requisition for IT Hardware/Software
-Perform periodic reporting
-Office infrastructure that runs like clockwork
-Develop and document policies and work processes.
-Assist Global English team with compilation of security policy documentation and audits
Technology, Skills & Experience:
-Extremely good desk-side manner and communication style
-Extraordinary attention to detail
-In-depth knowledge of Windows Server and related technologies including Active Directory management, Sites & Services, Group Policies, DFS, etc.,
-Office 365 management.
-Ensure Network connectivity throughout company’s LAN / WAN infra is on par with Technical considerations
-Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, etc.,
-DNS definitions, MX, A, CNAME records, reverse lookups etc.,
-Working knowledge of performance/availability monitoring, tuning, reporting
-Hardware troubleshooting expertise
-Reliable handling of and availability for on call duties.
Education and Job Knowledge:
-Candidate should have 3+ years of experience in desktop support, systems administration, and networking.
-Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university
-Excellent verbal and written communication skills in English.
-Experience resolving incidents using remote support tools
-Candidate must be familiar with windows and Mac platforms.
-Experience troubleshooting Microsoft Office 2010 suite
-Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.
-Certification on ITIL or Knowledge about ITIL best practices and ISO standards.
-A+, CCNA, MCSA, RHEL would be added advantage
-Knowledge in Avaya phone would be an added advantage
-Knowledge In any Virtualization Technologies
-Prior work experience on any ITSM ticketing tools
-Knowledge of basic desktop and laptop computer hardware and peripherals.
-Working knowledge of active directory, O365, and Domain name services.