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Keywords / Skills : IT Support Engineer, Citrix, VMWare, Hyper-V, HyperV, Hyper V, A+, CCNA, MCSA, RHEL, DNS definitions, MX, CNAME records, reverse lookups, Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, Office 365

3 - 8 years
Posted: 2018-10-11

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Network Administrator
Posted On
11th Oct 2018
Job Description
We are looking for an IT Support Engineer to join our team here at Chennai. A hands-on role, you will be responsible for supporting the infrastructure for an office of approx. 70-80 employees and growing. As part of a growing business you will have the opportunity to build and improve on the systems and processes in place.


Responsibilities:

-Manage all aspects of the company's office technical infrastructure including:

-Office365 directory sync, file, and email.

-Servers (100% uptime, performance, security), including Active Directory, Hyper-V, file servers, backups. (servers are a mix of onsite Hyper-V and Azure based IaaS VMs)

-Network switches, internet connections, firewalls, and Wi-Fi devices

-Meeting room equipment including projectors, Telephony, Printers

-Door entry system / Security systems

-Mobile device support

-Provide face to face and remote technical support for 70-80 staff using a variety of Microsoft (predominantly), Android and iOS devices.

-Recommend, test & implement new software / hardware products & solutions.

-Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.

-Out of hour work will be required for monthly patching and emergency items as needed.

-Ensuring all software purchased licensing is recorded and maintained

-Setting up new users and disabling expired accounts in accordance with HR requirements

-Re-Imaging and configuring new laptops and desktops using Netboot

-Knowledge in solar winds for network monitoring

-Maintain NAS and servers

-Install authorized software to laptops, desktops and server via SCCM

-Ensure security and upgrades are applied and kept up to date on desktop, laptops, and servers

-Knowledge on Bitlocker encryption

-Troubleshoot system related problem reported by users

-Ensure all logs for equipment and users are maintained

-Creating purchase requisition for IT Hardware/Software

-Perform periodic reporting

Key Deliverables:

-Office infrastructure that runs like clockwork

-Develop and document policies and work processes.

-Assist Global English team with compilation of security policy documentation and audits

Technology, Skills & Experience:

Essential

-Extremely good desk-side manner and communication style

-Extraordinary attention to detail

-In-depth knowledge of Windows Server and related technologies including Active Directory management, Sites & Services, Group Policies, DFS, etc.,

-Office 365 management.

-Ensure Network connectivity throughout company’s LAN / WAN infra is on par with Technical considerations

-Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, etc.,

-DNS definitions, MX, A, CNAME records, reverse lookups etc.,

-Working knowledge of performance/availability monitoring, tuning, reporting

-Hardware troubleshooting expertise

-Reliable handling of and availability for on call duties.

Education and Job Knowledge:

-Candidate should have 3+ years of experience in desktop support, systems administration, and networking.

-Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university

-Excellent verbal and written communication skills in English.

-Experience resolving incidents using remote support tools

-Candidate must be familiar with windows and Mac platforms.

-Experience troubleshooting Microsoft Office 2010 suite

-Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.

-Certification on ITIL or Knowledge about ITIL best practices and ISO standards.

-A+, CCNA, MCSA, RHEL would be added advantage

-Knowledge in Avaya phone would be an added advantage

-Knowledge In any Virtualization Technologies

-Prior work experience on any ITSM ticketing tools

-Knowledge of basic desktop and laptop computer hardware and peripherals.

-Working knowledge of active directory, O365, and Domain name services.



About Company

Agile English India Private Limited
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