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Keywords / Skills : Site Engineer , networking troubleshooting , dealing with ticketing systems , -Good Knowledge in Office 365 ( Mails , Onedrive , , School/College for IT Support , Installation, Configuration & Upgradation of opera

3 - 4 years
Posted: 2019-09-03

IT/Computers - Software
Site engineer
Posted On
3rd Sep 2019
Job Ref code
Job Description
Job Descriptions:

Principal Accountabilities
  • Site Engineer is Consider Single point of contact & First Layer ofsupport forbusiness users (HW & Application) assigned tocertaindivision/ sites , where request should befulfilledas per agreed SLA
  • Insure communication for any request is performed in proper manner where any request should be communicated by phone at least where face to face communication is preferably.
  • Responsible on Assigned Division IT Assets (Division IT Asset Custodian) ,where you site engineer have to insure Service Desk Records Match with Actual physical inventory , where records are subject to audit from Central IT Shared Services.
  • Insure incident & Service request havecomprehensive informationby complete user request with right categorization and added as much as information with clear requirement what user is looking for and educate user how to request in proper manner (incident, Services etc..)
  • Insure All Activity are recorded in Service Desk (Worklog in Task, Request, Change,Problem ,Project etc)
  • Contributeand assist on Project or Changes when required by Manager and insure Tasks given arehandledin proper manner
  • Installation, Configuration & Upgradation of operating systems and software like MS Office, Acrobat,Winzipusing standard business best practices
  • configuration of PC & user access for IT related to services like Oracle, Citrix, Office365, POS, EFT, Oracle printer
  • Installation,Maintenance& Troubleshootingof PC, Laptops, Tabs alongwithperipheraldevices like Printers, Scanners, External drives, EFT, Handheld devices
  • Emails, Office 365 email, Archive PST, One Drive, Skype for Business installation, configuration & Maintenance for users
  • Ensuring the Antivirus, Patches, windows security updates are installed & updated regularly, Maintenance of Antivirus server at the site
  • Documentation must be keep updated for related to site assets, internet users, office365 users, IP addresses, PC/Laptop brand/model, username, OS, PC/Laptop serial no., Switches, etc.
  • User satisfaction - users incident must be resolved promptlyeither remotelyor over Telephone or may have to visit the site if needed.
  • The site should not have downtime, the health of PC & Network must he kept healthy,in caseof any link failure must co-ordinate & follow up with JAM IT Network Team till the problem is resolved.

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