Looking for candidates with good experience in Troubleshooting with International Clients / Customer by handling calls....
Job Description: - Key Responsibilities : Service Desk Analyst Resolve / fulfill incoming Service Desk incidents and requests from client and customers Provide IT support for many technologies to a wide user base Handling incoming telephone calls, emails and service tickets in a customer friendly and professional manner Record all actions, conversations and work undertaken in the IT Service Management Tool Within Service, use the knowledge base for known errors and work around to aid diagnosis or resolution.
Please find the below details fro your reference
1. Level : L1&L2 2. Employment Type: Permanent Job, Full Time 3. Salary : 2 Lacs to 6 Lacs 4. Shifts : Any Shifts 5. Cab facilities : Two-way cab available 6. Looking for 15 Years of Education
If interested please contact Dharick- 7358706672. Get your interview scheduled before you walk-in. Drop your Cv's to [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases