Candidates should possess good spoken and written communication skills (English). Experienced candidates should have good understanding using job portals viz. Naukri/Monster or any other job portals. Should have a flair to work with growing trends/technologies Candidates should have experience in IT or Non-IT recruitment. Should have the ability to work well in a team. Candidate should be a quick learner. There will be no or less targets Salary ranges from 1.5 LPA to 8 LPA plus incentives. This position would be either internal or at Client’s place
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases