Bhilwara Infotechnology Limited (BIL) is a part of the $ 1 Billion LNJ Bhilwara Group companies head quartered at New Delhi. LNJ Bhilwara group has diversifies business interest and it is in the business of textiles, graphite electrodes manufacturing, Power generation and Information technology. The group is one of the oldest corporates in India that employs more than 25,000 people. Bhilwara Infotechnology is a dedicated technology consulting and implementation company in India having fortune 50 companies as its customers. Our team of highly skilled, experienced and motivated professionals are committed towards harnessing technology for providing the best solutions to our customers. BIL operates a full-fledged ISO 9001:2000 certified software development centre that follows processes complaint with Level 5 of the Capability Maturity Model by the Software Engineering Institute (Carnegie Mellon University, US).
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases