Urgently required for an MNC in Hyderabad
Job Title: IT Ops Center Analyst
Supervisor’s Title: Manager, Global IT Ops
Salary - upto 3LPA
IT Ops Center (ITOC) Analyst will provide day-to-day network, application, infrastructure monitoring as well as support escalations. This
includes front line support and coordinating with Sr. ITOC Analysts and other levels. This interaction can range from opening/closing
tickets, escalating to management/admins via phone/email and sending notices to business on issue status. Act as a liaison between
the vendors, internal staff and IT Org. Work with IT Org on projects when required. Take part in a 24x7x365 rotation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide 24-hour Network, Application and Infrastructure Health surveillance and alarm reporting utilizing
multiple monitoring and surveillance software.
Monitor service desk requests and coordinate support with IT infrastructure teams.
Perform standardized maintenance and administrative functions related to IT infrastructure systems.
Ability to follow ITOC instructions and processes as well as contribute to the objectives of IT Ops Center.
Experienced in writing reports and daily shift logs.
As this individual often represents the internal and external customers and colleagues – professionalism is a
Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a
As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily
and be friendly with other employees and customers at all times.
Critical thinking is essential in fast paced environment of ITOC. Need to be able to successfully balance multiple
tasks at once.
Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times
Assigned duties should be performed in a timely and accurate manner.
Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver
objectives both individually and by interaction with others, therefore must demonstrate an understanding of
organizational functions and departments.
Quickly and effectively communicate with the Company Profile within our SLA.
Familiar in Documenting of Incident, Change, problem Management.
Monitor and Maintain SFTP Environments
Monitor and Maintain Backup Environments
Addition and removal of duties may take place over time
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education and Experience:
Degree/Diploma in Computer Studies or equivalent work experience
Team player, self-motivator, with excellent Can "DO" Motivation.
Basic Knowledge on Network, Server, System admin, Linux CLI.
Cisco CCNA or Microsoft MCP certifications a nice to have.
Knowledge on ITOC monitoring Platforms like Nagios, SolarWinds, Pingdom, New Relic
Knowledge of ITOC management Platforms like JIRA, Confluence, Pagerduty, Cisco Teams
Word, Microsoft Excel, Microsoft Outlook.
One-year IT Ops Center experience or equivalent.
Must be familiar with US and UK accent and need to work in rotational shifts 24/7 including weekends
Responsible for basic analysis and troubleshooting network routers and switches, server’s environment to
isolate the trouble and take appropriate action to resolve.
Monitor deployed production network, servers and all devices, capturing and analyzing customer QoS and RFC
events using tools and Emails.
Ensure timely resolution to Issues; follow up with IT Team, Clients, Vendors via e-mails or phone calls and able to
open bridge on dependence of issue severity.
Knowledge of monitoring tools like (Nagios, SolarWinds, Pingdom).
Knowledge of SFTP environments GoAnywhere and GlobalScape as well as Backup environments NetBackup and
Experience in ITOC operations and process management.
Excellent written, verbal and communication skills.
Strong analytical, technical and problem-solving skills.
Accountability – Proven results while managing changing priorities as well as maintaining direction and focus through
proactive planning and organized approaches to work in order to meet deadlines and manage time effectively. Must
demonstrate strong attention to detail and be conscientious, reliable, and punctual.
Client Focus - Demonstrates a strong customer orientation, builds partnerships, and work well across functions in order
to service internal and external clients in a timely fashion.
Communication Skills – Adjusting accordingly to demonstrate sensitivity to cultural differences while maintaining highest
level of abilities in all aspects of communication, written, oral, listening and expressing ideas.
Critical Thinking - Understands business strategy and processes while able to applying to local objectives.
Leadership Skills - Ability to model behavior and attributes expected by others.
Team Work - Ability to work effectively independently and harmoniously within a team while communicating a "can do"
attitude and positive outlook. Willing to pitch in and do more than is required.
Please forward your CV to [HIDDEN TEXT] and call 9846420801