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IT Operations Management (L3)

Keywords / Skills : IT Operations Management (L3)

7 - 12 years
Posted: 2019-04-05

Industry
IT/Computers - Software
Function
IT
Role
Team Leader/ Technical Leader
Posted On
5th Apr 2019
Job Description
SLA Management for the committed deliverables as per SLA (Server, Network, Vendor, Virus, Asset, Backup & Restore, Service Desk, Desktop, Remote Setup).

Should have the technical hands on knowledge on Server / Network. Who can assist the team for further troubleshooting.

Account management.

SLA Achievement for all deliverables etc.

Maintaining the Team Spirit for ever among team members.

People Management.

Responsible to give business lead to other LOBs.

Review performance of all Team Members.

Ensure adherence of SLA by Team.

Prepare Monthly Review Reports for all the deliverables in customized PPT formats.

Ensure adherence of Wipro norms for Quality of Service by Team.

Ensure discipline is followed by Team members.

Do analysis of calls in various aspects, generate reports to asset and service desk.

Share Weekly / monthly reports.



About Company

IMSI (India) Pvt. Ltd. is a professional services and staffing firm, with offices in Bangalore, Gurgaon and Dehra Dun since 1995.
IMSI has significant knowledge in skill-based recruiting, on-boarding and staffing and has developed time tested processes to efficiently close every client position. Our forte is in building long-term relationships and delivering total client satisfaction. Each client project is a success with IMSI Staffing. IMSI excels in IT Infrastructure, Application Services and Professional Staffing. Expert staffing professionals have industry knowledge, domain experience, certification and skills. Our training assures team-work, customer-services, soft-skills and communication skills.
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