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IT Manager(Service Delivery Manager) - Kolkata (Night Shift-US shift)

Keywords / Skills : ITIL, JIRA, Java, Managed Services

6 - 10 years
Posted: 2019-03-20

Job Description
●Need a solid understanding of primarily Microsoft systems and Identity and Access Management and Data Loss Prevention systems.
● Problem and Incident management ensuring that ensure SLA’s are achieved and client expectations are met (or exceeded)
● Service transition for Clients as services are added or removed
● Implement a functional Project Management Framework to manage project risk 
● Develop and implement a project accounting approach to identify project profitability 
● Ensure the Company tools and information systems are utilized correctly and relevant information is provided
● Definition of service level agreements (SLAs) related to contracted services and that escalation flows are in place, advise technically on escalations. 
● Build services relationships with clients. 
● Ensure quality and profitable services are performed to the agreed SLA. 
● Ensure reports are provided to an agreed schedule (or on request), including management and account performance reports. 
● Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes. 
● Manage departmental budget (if provided) 
● Deliver services within the SLAs and KPIs while providing quality service and ensuring client satisfaction 
● Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. 
● Work as a team member within the organisation to provide a resilient services to our Clients

About Company

Sath is a collection of Cyber Identity Access Management and Governance experts who perform IT Security, Regulatory Compliance and Managed IT Security Services and Consulting
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