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Keywords / Skills : IT Helpdesk, Service desk, Technical support, ISP, TSR, TSA, TSE, TSO, Tech process, Troubleshoot, Desktop support, Laptop support, Desktop engineer

1 - 3 years
Posted: 2018-12-26

Job Description

The Help Desk Specialist is responsible for providing telephone, email, chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals, printers, projectors, etc. and software custom or off the shelf software - industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation

Responsibilities include:

-Provides Remote and in-person support to users in the areas of e-mail, directories

-Provides support to users in standard Windows desktop applications

-Serves as the initial point of contact for troubleshooting hardware/software PC and printer


- 6 months - 1 year of experience providing Remote support and/or in-person support

6 Months - 1 year of experience with standard Windows OS applications and MS Office applications

6 Months - 1 year of customer service experience

Preferred Skills:

-6 months of experience with a help desk ticketing system

6 months experience troubleshooting hardware and/or software issues

6 months of experience in tier 1 help desk support

Proficient with Windows XP, 7, 8.1, and 10 environments

For Further details contact  Shiv - 9886198940

About Company

Leaders in IT & ITeS recruitment for Fresher's, Middle & Senior Management....since 2005. Has built a strong team of 25 employees focused on Recruitment Industry working with leading companies to fulfill their requirements. Provizor's vision is to provide an opportunity for every individual to make a career and works towards providing visor people to the corporate world. Provizor is one of the leading recruiting company in Bangalore with 2 branch in which is located on both sides of Forum Mall on Hosur road, Koramangala in Bangalore
Vision - To uphold integrity and ethics while being No1 in the industry.

Carving careers for candidates with in depth info on their job profile.
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