Job Description: Good Knowledge in Excel-Mandatory Should work on MIS-Reports /Dashboards. Resolve helpdesk service calls using documented procedures. Support IT staff members on support work. Manage Help Desk responsibility and resource allocation to maintain 300 users in multiple locations. Handle routine Help Desk calls to ensure timely resolution Attend help desk calls in-person and through email,phone. Handle Help Desk ticketing system through Track IT. Solve routine issues and escalate complex issues based on priority. Develop, execute and follow IT operational policies, standards and work instructions for IT support. Ensure customer satisfaction through continuous status information. Develop and manage internal and external support documentation. Strong communication and interpersonal skills, Proficiency in English. Should have experience in any ticketing tool system. Should have basic knowledge of ITIL process. Should have Inbound and Outbound calls handling experience. Should have basic Infra IT knowledge. Ready to work in second shift. Should have advance excel knowledge.
If interested please mail me your updated cv and also mention your current CTC, Expected CTC, Notice Period to [HIDDEN TEXT] and call on 022-49856826.
PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases