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Keywords / Skills : Hardware and Networking, Field

1 - 2 years
Posted: 2018-08-13

Industry
IT/ Computers - Hardware
Function
IT
Role
IT/ Networking (EDP) - Manager
Posted On
13th Aug 2018
Job Description
• Provide voice support
• Respond to requests for technical assistance via phone, electronically
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates
• No sales involved


About Company

Our Client is a Top 10 Business House with business activities ranging from financial services, information technology, power, BPO, chemicals etc.

About us:

T&M Services Consulting Pvt Ltd (T&M), is a professionally managed customer oriented HR Outsourcing & RPO company specilizing in Permanent Staffing, Temp Staffing, Executive Search for Middle and Senior Management, RPO and Employee Leasing and Training Service provider for leading companies in India and Abroad.

T&M has its HO at Mumbai, with presence in Delhi, Bangalore, Mumbai, Chennai and Hyderabad and is currently supporting projects and professionals in more than 400 locations.
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