• Provide voice support • Respond to requests for technical assistance via phone, electronically • Research questions using available information resources • Advise user on appropriate action • Follow standard help desk procedures • Redirect problems to correct resource • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Prepare activity reports • Inform management of recurring problems • Stay current with system information, changes and updates • No sales involved
Our Client is a Top 10 Business House with business activities ranging from financial services, information technology, power, BPO, chemicals etc.
T&M Services Consulting Pvt Ltd (T&M), is a professionally managed customer oriented HR Outsourcing & RPO company specilizing in Permanent Staffing, Temp Staffing, Executive Search for Middle and Senior Management, RPO and Employee Leasing and Training Service provider for leading companies in India and Abroad.
T&M has its HO at Mumbai, with presence in Delhi, Bangalore, Mumbai, Chennai and Hyderabad and is currently supporting projects and professionals in more than 400 locations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases