Project Description : DW43: IT Business Analyst (m / w) Must Have: - IT Business Analyst, Technology and methodology expertise, Consulting and Analysis Skills Nice to Have: - Experience in agile methods, SCRUM master Required Skills: + Years of experience as an IT Business Analyst in the following areas: Customer Experience, Sales Enablement, Self- Care Functions, Partner Integration, Commercial Order Management + State- of- the- art technology and methodology: cloud, standard software (e. g. , Salesforce / SAP), SOA, Micro Services + High level of consulting and analysis skills + Experience in projects in the field of digital transformation + Experience in agile methods (ideally certified SCRUM master and / or product owner) + Business fluent German and English spoken and written Are you interested in the project Then we look forward to your information on 'Apply Button'; With indication of availability and contact info. We are pleased to contact you about the project offer immediately. Please do not ask for personal service providers or agencies! Desired Candidate Profile Please refer to the Job description above
QSSOT PVT LTD Qssot Technologies PVT LTD is an established, IT recruitment consultancy working with businesses across the Europe & America on an On-Shore / Off-Shore basis.We are a relationship-based company and take time to fully understand the needs and expectations of our clients and our candidates, providing a comprehensive strategic partnership to both parties.We have experienced staff who not only understand the local markets but also specialise in business sectors, creating a unified approach to the recruitment service that will not only meet but more often exceed your expectations.
Customer Support,Customer Support Executive,Technical Support,International Voice,US,BPO,Inbound,Outbound,Cold Calling,Telecom,Banking,Telecom Billing,order management,Order Processing,Order To Cash,Banking,Technical, IT help desk, business Analyst
IT Business Analyst,SAAS,customer experience management,medallia platform,product implementations,creative solutions,Software Testing Life Cycle,Customer Relationship,analytical skills,Management Consulting,IT consulting,Enterprise Software,Remote Su
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases