Contact Person: Nithin Ranganathan (7760698822) Call or Whats app me If incase of any issues.
The Analyst is responsible for the IT related incidents within the sales and engineering offices spread over the different continents (follow-the-sun). Your job will cover Hardware/Software, VPN, Wi-Fi, VOIP concepts. As support engineer you will be supporting the Cisco technologies of tomorrow, today! The successful candidate is a team player with the capability of working cross functionally with other program teams.
Theoretical knowledge of LAN, WAN is preferred Willing to work with a flexible work schedule, Capable to work in team as well as independently
Good knowledge of English is required. (Please carry any one semester marks Card Original and Aadhar Card)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases