We Solis Invicti Consultancy Pvt. Ltd are a Headhunting, Manpower Recruitment, HR Policy and Statutory Compliance, Business Outsourcing and Project Outsourcing firm of high repute and acknowledgment. We are operational since ten years and the list of companies availing our services include many large Indian companies and Multinational companies, offering broad range of quality services under one roof. We have expertise in the Head Hunting, Manpower Recruitment, Human Resource Outsourcing & Payroll, HR Policy, Backoffice, E-Goverence, Financial and IT Outsourcing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases