Head - Finance & Accounts, this role will support to the management of the institution in handling overall accounts, establishing internal control system and audit assurance, statutory compliances, cost control measures, Review of MIS Reports and Preparation of Budgets and Budgetary controls, Liaison with bank for Bharat Institutions.
Note : 1) There will be a service agreement of 2 years for the selected candidate. 2) All Academic Original Certificates to be submitted.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases