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Interview Call Letter || Vaco Binary Semantics
Interview Call Letter || Vaco Binary Semantics
Vaco Binary Semantics Llp
Keywords / Skills :
Fresher , Trainee/Management Trainee , Technical Support Executive ( voice) , Technical Support Representative (Non- voice) , Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Data Processing Executive , Telesales Executive , Telemarketing Executive , Manager - Data Processing , Team Leader , Medical Transcriptionist , Transactions Processing Executive , AR Caller/AR Analyst , Account Services Executive , Operations Manager , Manager - Service Delivery , Technical Trainer , Quality Assurance - Manager , VP/GM - Quality , Shift Supervisor , Training Manager , Manager - Migrations/Transitions , Process/Work Flow Analyst , Quality Assurance Executive , Voice & Accent Trainer , Process Trainer , Soft Skills Trainer , VP/Head - Customer Service , VP - Operations/COO , SBU Head/Profit Centre Head , CEO/MD/Country Manager , Director on Board , External Consultant
Delhi
,
Gurgaon / Gurugram
0 - 3 years
Posted:
2019-09-19
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Industry
Any
Function
Customer Service/Call Centre/BPO
Role
•
Technical Support Representative (Non- voice)
•
Account Services Executive
•
Technical Trainer
•
Manager - Migrations/ Transitions
Posted On
19th Sep 2019
Job Description
Walk in on 20 Sept 2019 @ 10am to 5pm
Vaco Binary Semantics Ltd
Plot No 15, Sector 18,
Electronic City
Gurgaon
Nearest metro station â" Sikanderpur
Contact Person â" Anushka Rai
9354498679
Role: Associate Analyst / Analyst (Non Voice/ Non-technical)
Job Location: Gurgaon
Roles & Responsibilities â"
You will be handling one of the varied Google products and provide support to the end users.
Non -technical, non â" voice role
Email and chat process
Quality Analysis and Review.
Reviewing, Reporting and Analysis on overall teamâs performance.
Email/ Chat Support
Team player with very good interpersonal skills.
Excellent written & verbal communication skills,
Enthusiasm for customer service and desire to help Google users;
Follow predefined (as trained) support procedures and policies
Identify and report user issues & feedback through appropriate channels.
Effectively and judiciously escalate issues with clear communication
Ability and willingness to quickly complete large volumes of work with high quality
Shift Timings: Should be flexible for 24*7 rotational shifts. 5 days working
Benefits :- Cabs + allowances + meals + insurance
The candidates will be employee of Vaco Binary semantics but will be deputed at our client's site (Google India), Gurgaon.
(Non-hiring zones: Faridabad, Noida, Ghaziabad. Candidates willing to relocate to Delhi or Gurgaon can apply)
About the Organisation:- Vaco Binary Semantics
In March 2017, Binary Semantics ltd and Vaco joint venture, giving birth to Vaco Binary Semantics LLP. Binary Semantics initiated its managed service division with consecutive years and growing business opportunities the company restructured itself by making the managed division a separate entity with a big announcement of VACO INDIA story dated march 2017. Vaco Binary Semantics is focused on creating services that one must fall in love.
To now more about the co., please visit our website at vacobinary.in/vaco.com
Key Skill(s)
Fresher
Trainee/Management Trainee
Technical Support Executive ( voice)
Technical Support Representative (Non- voice)
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Data Processing Executive
Telesales Executive
Telemarketing Executive
Manager - Data Processing
Team Leader
Medical Transcriptionist
Transactions Processing Executive
AR Caller/AR Analyst
Account Services Executive
Operations Manager
Manager - Service Delivery
Technical Trainer
Quality Assurance - Manager
VP/GM - Quality
Shift Supervisor
Training Manager
Manager - Migrations/Transitions
Process/Work Flow Analyst
Quality Assurance Executive
Voice & Accent Trainer
Process Trainer
Soft Skills Trainer
VP/Head - Customer Service
VP - Operations/COO
SBU Head/Profit Centre Head
CEO/MD/Country Manager
Director on Board
External Consultant
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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