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International Voice Sales Process.

Keywords / Skills : Customer Support, Customer Service, Call Center, ITES/BPO, Outbound, Inbound Calling, Outbound Sales, Cold Calling, International Calling, Upselling, Inbound UpSelling, Sales, Mortgage, Cross Selling, Collections Sales, International Sales, International Voice

1 - 5 years
Posted: 2018-10-15

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Technical Support Executive ( voice)
Other Customer Service/ Call Center
Posted On
15th Oct 2018
Job Ref code
Hipower Support Cent
re - Vinay
Job Description
Job Responsibilities:


• Receive inbound calls from customers to interact with them and identify their needs

• Ensure daily shift call quotas and set targets are achieved

• Follow set communication guidelines in addressing the needs of customers

• Sell our products to customers

• Place outbound calls to customers to sell our products

• Take payment information and other pertinent information such as addresses and phone numbers

• Processing and implementation of orders.

• Answer questions about warranties or terms of sale

• Use telephones to reach out to customers and verify account information

• Inform customer of deals and promotions

• Build positive work relationship with customers to enhance the image and public perception of a company

• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament

• Monitor trends in customer calls and alerts management in event of any suspicious activity

• Recommend potential products to management by collecting customer information and analyzing customer needs

• Contribute to team effort by accomplishing related results as needed

• Place or update orders 


Core Competencies


• Previous sales experience preferred

• Confidence

• Patience

• Excellent interpersonal skills

• Effective multi-tasking and time management skills

• Familiarity with CRM systems and practices

• Ability to Work Under Pressure

Benefits


• Best in the industry pay

• Performance based incentives

• Incredible growth opportunities from internal IJPs

• Regular Rewards and Recognition Program

• Monthly Employee Engagement Activities

• Free unlimited meals

• Free transportation (both ways) for maximum ease

• Provide Escort service for women taking Company cab post 9pm

• Housing conveyance allowance

• Medical Insurance


For Further Details Cal VINAY - 08067416157

Email your profiles at - [HIDDEN TEXT]


About Company

Hipower has been providing premium English language support and services to high-growth new technology customers worldwide for over 14 years. Our dedication to providing excellent service and process innovations have allowed us to grow continuously from a small team to over 1400+ people servicing 3.2 million customers worldwide.

Our Indo-American Management team combined with a well-trained team of handpicked India based specialists help us provide the highest quality support. Our core competency is surpassing our Client's expectations of quality in delivering an offshore outsourcing solution. Our Clients are leaders in the cutting-edge, high-tech growth industry. We have became a valuable asset to our growing Clients as they scale their businesses.
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