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International Voice Process (Technical Support)

Keywords / Skills : Technical Support, Technical Support Executive ( voice), Technical Support Associate, IT Helpdesk Executive, IT Support, Service Desk Analyst, International Voice Support

1 - 5 years
Posted: 2018-03-14

Industry
ITES/BPO
IT/ Computers - Hardware
Function
Customer Service/ Call Centre/ BPO
IT
Role
Technical Support Executive ( voice)
Technical Support Engineer
Salary
1.80 - 3.50 lacs
Posted On
14th Mar 2018
Job Description
International Voice Process (Technical Support)

Job Requirements

*Excellent verbal and written communication skills in English.

*Flexibility working in night  hifts.

*Experienced.

Knowledge required for applicants applying for technical process:

Laptop's ,Printer, Scanner, LAN, WAN, Outlook issues, Wifi connectivity issues, Router's issues,Internet applications, Internet Concepts, Knowledge of IP, Basic troubleshooting Skills, Blue screen & Black screen Error. 

Excellent communication skills (Written & Oral)

Strong knowledge on computer hardware, network, operating systems, and Internet services preferred

Ability to analyze and solve technical issues for Laptop/Desktops/Applications issues

Ability to apply logical thinking to provide solutions to customer issues

Minimum 1 Yr. experiencing in serving US Customers on technical issues(VOICE ONLY) 

Job Summary

•Provide comprehensive support services to support center customers

•Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.

•Take all steps to issues reported to them and resolve or escalate to the appropriate contact.

•Use all available Knowledge Management Tools during the call

•Take all necessary steps to ensure customer satisfaction at the end of the call

Package (CTC): 1.80 - upto 3.60 LPA + Incentives

Deductions only for Provident Fund , Professional tax ..

Night Shift

5 days a week

Female: Cab Facility (YES)

Male: No Cab (Travelling Allowances provided)

Location : Jubilee Hills

Rounds of interview:-

1.HR Round

2. Process Round

3. Operations Round

4. Versant/ Communication Round 


Interested Candidates can reach us on

+917093159257

HR MARIYA

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About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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