International Voice Process-Tech Support(SFDC Cert. Preferred)

Job Summary

Cognizant Technology Solutions India Pvt Ltd
IT/Computers - Software
Years of Experience
1 - 4 years
Customer Service/Call Centre/BPO
Posted On
13th Nov 2019
International Voice Process, Tech Support, SFDC, voice process, BPO, customer support, customer care

Job Description:

International Voice Process-Tech Support(SFDC Cert. Preferred)


We are looking for an enthusiastic and technology proficient individual with excellent communication skills. The candidate should have a basic understanding of CRM, networking, database concepts, etc.

  • Ensure on meeting daily KPIs
  • Receiving and making end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery


Overall Experience-

1 to 4 years

Mandatory Skills/Experience-
  • Excellent written and verbal communications skills (English)
  • Should have at least 1 year of international voice process experience (Not applicable for PE)
  • Excellent Troubleshooting skills, search skills, ability to approach problems logically 
Desirable Skills/Experience-
  • Proficient in Tier 1 Production trouble shooting skills –Windows, Networking etc
  • Ability to communicate complex technical issues in "Customer friendly" language
  • Understanding of basic networking, computer troubleshooting skill
  • Basic understanding of cloud / CRM concepts
  • Basic understanding of database concepts and data management (SQL) (preferable)
  • Excellent Soft skills & Communications skills (Voice & Email) to handle customers across the globe
  • Ability to prioritize and escalate cases as required
  • Ability to search and understand the knowledge base, contribute in crating content
  • Good typing skills and willing to work in 24X7 environment
  • Sales Force Certification preferred

  • Exposure to the best CRM product in the world today
  • Competitive salary at par with the best in the industry.
  • Flexible and employee friendly environment.

What other companies call this role?
  • Salesforce Certified Engineer-Voice
  • International Voice/Salesforce certified Administrator
  • Salesforce certified Advance administrator
  • International Tech consultant- Salesforce certified
  • Salesforce certified marketing cloud-Tech Support


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.