Responsibilities and Duties 1. Voice process (Inbound & Outbound Process) 2. Receive calls from customers to resolve their issues 4. Communicate with the client via phone to discuss ongoing issues 5. Handling customer queries and solving them effectively. Required Experience, Skills and Qualifications: Communication Skills should be Excellent to get hired in Leading BPO Job Type : Full Time Job Role : Customer Service / Tech Support Job Category : MBA, Diploma ,BSc/BCA/BBM/BCOM, Tech Support Hiring Process : Walk - In, Face to Face Interview Who can apply : Fresher/Experience. Skill: Good communication in English Qualification:10/12/Any Degree. CTC:- 15,000 to 25,000 Fresher/Experience Call or SMS: Ranjitha 7022210395 Benefits: UNLIMITED INCENTIVES!!! 2 WAY OF CAB FACILITIES.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases