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International Voice Process / Customer Support (1 - 5 years)

Keywords / Skills : Customer Support Executive, Customer service executive, semivoice, International Sales, International Voice Support, Voice Process, Customer Support, Global, Tech Support, US Shift, US Mortgage

1 - 5 years
Posted: 2019-04-02

Job Description
Urgent Requirement for Customer Support - International Voice Process - Rotational Shift - 5 days work - Two way cab - Huge Incentives,Hitech City.

Job Title – Customer Care Representative – (B2B Process)

Experience – 0 – 4 years

Salary – 2 lacs p.a – 4 lacs p.a

Shift – Rotational shift

Type - International Voice Process (AR Billing)

Communication – Excellent in English

Qualification – UG/Graduate/pg

Transportation - Two way Cab

Job Location – Hitech City

Roles & Responsibilities:



International Billing Process

Complex Billing Investigations/ Corrections -conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent/Child billing, multiple location/Account and multiple contract customers.

Make necessary corrections via orders in multiple billing systems and create detailed credit requests. Customer Follow Up - frequent follow up with customer as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Create a world class customer experience.

Answering product and Account questions/queries assistance. 

Key Skills:

Customer Service skills

Excellent verbal and written communication skills 

Functional Skill Required:

Experience into Managing international clients is added advantage.

Any prior experience in International Voice (US/Australia/UK Calling) would be an added advantage. 

Send your C.V on

[HIDDEN TEXT] and

can reach me on

HR HINA

9121028533

Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

319, down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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