International Voice Process

Job Summary

Company
Cognizant Technology Solutions India Pvt Ltd
Industry
IT/Computers - Software
Location
Chennai
Years of Experience
1 - 4 years
Function
Customer Service/Call Centre/BPO
Posted On
13th Nov 2019
Skills
International Voice Process, voice process, BPO, Customer support, AR Caller, Customer care, calling, inbound, outboud

Job Description:

International Voice Process


Experience : 1 - 4 years

Graduation : Any graduate

Job Description

Introduction:

We are hiring for International Voice Process- for freshers and tenure at Cognizant. If you’re interested to work in US shift, we’d love to connect with you.


Responsibilities:


Contact and interact with potential customers in US in order to locate new business

Understand customer issues and route to the appropriate team

Drive higher Customer satisfaction

Handle critical customer issues and follow up to ensure proper action is taken

Maintain accurate records of the prospects and track them on a daily basis.

Requirements:

Overall Experience- 1 - 4 Years

Mandatory Skills/Experience:

Candidates must have atleast 1 year of international BPO voice experience

Should be familiar with Healthcare / AR Caller /Customer support

Excellent Communication & Listening skills

Must have good English narrative skills.

Willingness to work in permanent night shift

Desirable Skills/Experience:

Good to have analytical, presentation skill

PC proficiency to include Microsoft Office Excel, Word, and Outlook

Good to have analytical, presentation & communication skill

Willing to work in BPO industry

Others:

Freshers with excellent communication and good narrative skills can apply.

Benefits:

Exposure to new processes and technologies.

Competitive salary at par with the best in the industry.

Flexible and employee friendly environment.

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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