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International Voice - Customer Support Executive - Chennai

Keywords / Skills : International Voice, BPO, Inbound, Call Center Executive, BPO Call Centre, International Call Center, Customer Care Executive, Tele Caller, Technical Support, Helpdesk, Outbound Sales, Inbound Sales, Outbound, Voice

1 - 4 years
Posted: 2018-10-11

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
11th Oct 2018
Job Description
Skills: International Voice, BPO, Inbound, Call Center Executive, BPO Call Centre, International Call Center, Customer Care Executive, Tele Caller, Technical Support, Helpdesk, Outbound Sales, Inbound Sales

Experience: 1 – 3 years of experience (International Calling Experience preferred)

Job Summary:

• Excellent communication skills.

• Good Team Player

• Good computer knowledge

Job Description:

• Project / Process: Ensure process guidelines are followed and met as documented.

• Meet process SLAs / metrics productivity and quality targets within the established timelines.

• Create and maintain customer accounts.

• Process predefined number of transactions as assigned.

• Raise process related issues / concerns on time with process and team leads.

• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• Adhere to shift handover processes.

• Adhere to security practices set by organisation.

• Provide updates and submit reports related to own area of work.

• People/Team Management: Complete mandatory training for self as identified.

• Align individual goals with team objectives (work cohesively with the team).

Interested Candidates please call Priya (+91 8248974150) or forward your resume to [HIDDEN TEXT] at the earliest.

Thanks,

Priya

+91 8248974150

About Company

Garudas BPO Private Limited, Chennai
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