Keywords / Skills : International Marketing, International Call Center, BPO, Freshers, Customer Support Associate, Human Resources Executive, Recruitment Consultant, E Commerce, US Shift, UK Staffing, KPO, Health Care, CSO, Tech mahindra
I represent Interactive Manpower Solutions Private Limited (IMS) - an Offshore Recruitment Services firm whose customized services help companies and staffing firm’s source talent for opportunities at home and abroad. We tailor our services to each client’s needs by providing traditional recruitment services and creative, one-time solutions that help companies gain advantage in their market and drive their recruitment value chain. Our international experience and staffing industry expertise are backed by our ISO 9001:2008 certification and affiliation with the global staffing leader Empresaria Group plc. You’ll find that our dedication to fostering new ideas and generating long-term solutions keep us at the forefront of making your opportunities for people, possible. Websites: www.imspeople.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases