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International Non Voice Process / Social Media / BPO / Rotational Shifts / Freshers / Exeperinced

Keywords / Skills : Customer care / Technical Support / Cusrtomer Service / call center / Bpo / International / Domestic / Voice / Non Voice Process / Semi Voice / Hardware and Networking / IT Help Desk

0 - 5 years
Posted: 2019-10-23

Job Description
Hi Dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview
Contact : Spoorthy HR Analyst @9980003861
Email : [HIDDEN TEXT]
Job Description

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities

  • Proactively attend all the queries, complaints, requests across the companies social media platforms.
  • Raise issues to the concerned teams and follow up for resolutions
  • Proactively and continuously keep the customer and stakeholders informed about the status of the problem
  • High level of individual discretion to ensure customer satisfaction and business success
  • Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
  • Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
  • Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Benefits :

  • Day / UK / US Rotational Shifts
  • 15k to 35K Take home
  • Two way Transport
  • Unlimited incentive Structure
  • No registration Fees

Skills Required :

  • Should be flexible with rotational Shifts
  • Manageable or Good English Communication Skills
  • Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply
  • Candidates with Graduation Backlogs can apply.

Venue :
Black and White Business Solutions Pvt Ltd,
#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038
Land Mark: CMH Buss-stop or KFC Bus-stop 

Contact Details :

HR -Spoorthy
Phone -9980003861 
Email Id [HIDDEN TEXT]
Documents Required :

Fresher :
10th / 12th / Graduation all semester Marks card
Adhar Card ID proof
Pan Cad ID

Experience :

Previous Companies Offer letter / relieving letter / one month pay slips
10th / 12th / Graduation all semester Marks card
Adhar Card ID proof
Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS*************


About Company

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.
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