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International Customer Service Manager-Tractors

Keywords / Skills : Service, tractors, Spare Part, Customer Service, Customer Support

6 - 12 years
Posted: 2018-05-02

Automotive/ Ancillaries
Customer Service/ Call Centre/ BPO
Manager - Service Delivery
Posted On
2nd May 2018
Job Description
Job Specifications:

• Assist / guide distributors in Service and Parts Operations

• Implement policies and procedures in the network.

• Assist distributors in concern resolution and operational issues

• Implement Service policy and monitor service availed by customer

• Implement warranty policy and monitor warranty cost per tractor

• Ensure retro fitment activities are completed in time

• Audit dealerships for processes and Warranty claims

• Ensure timely product feedback from distributors

• Help distributors devise programs to improve customer retention and there by grow Parts and Service Business.

• Ensure dealer technicians are trained.

• Work with the distributor to improve Customer Satisfaction.

• Guide distributor on parts inventory and help improve fill rates and inventory turns.

• Visit fleet operators along with Distributor to in-still confidence in our products and services.

• Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.

Specific Experience:

• Experience in tractor service and trouble shooting.

• Work experience in ASEAN and AFRICAN countries is essential
• Exposure to technologies used in Tractors

• Knowledge of quality systems and global practices

• Exposure to service and warranty system

• Business acumen

• Very good English speaking

About Company

Synapsys Mentors Pvt. Ltd. is an organization committed to bringing closer the talent pool and the organizations that offer the best career opportunities in the ITES/BPO, Banking, Insurance, IT, Engineering, Infrastructure, Logistics Oil & Gas and Telecommunications sectors.
We are a positive change organization, built on strong values and strong commitment to all we serve - Companies and Candidates alike
Synapsys is also engaged in human intelligence metrics and evaluations. The Synapsys HR Evaluation System has been specially designed as a tool for recruiters and is offered as a value-added service.
Our HR Assessment Tests (Synapsys Professional Interpretive Assessments) are offered on request to selected customers as a value added service. These Assessments conform to the standards of the International Test Commission with which we are affiliated.
About Recruiter
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Synapsys Mentors Private Limited
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