Greeting! We are hiring for Customer Care / Technical Support/process associate Fortune 500 BPO in Hyderabad! US process for providing Full Service Revenue Cycle Management. Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities. Experience 0 to 5 yrs
Education qualification: Graduates and under graduates
Work location: Hyderabad
Language skills: English & Hindi
Freshers and experienced With Excellent Communication skills, Clear accent, pleasant voice, telephone etiquette and good listening skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases