- Solve the quires of customers through Chat / Email process
- To provide the best possible resolution to customers
- Maintain Customer Focus
Benefits: - Salary:
= Experience Candidates: 20-30% Hike from the current / Last drawn salary.
= Fresher: 18 K CTC - Night Shift Allowances
- Cab Facility
- Other Benefits
Desired Candidate Profile:
- Any Graduate
- Excellent English Communication
- Team Player
- Flexible With Night Shifts
- Basic Computer Knowledge
- Aware of Internet
Arise Solution specializes in providing End-to-End solutions, qualified personnel and onsite/offshore services to meet aggressive deadlines. Our excellence is in providing highly qualified and experienced resources with extensive hands-on experience in managing turnkey projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases