Infinity Labs is a Technology Consulting & Solutions Company providing expert IT services in the areas of Computer Networks, IT Security, Data Center Management, Cloud computing, Virtualization, Linux & Systems Development.
Whether you need to create, grow or optimize your software-defined data center and end-user computing environments, you'll benefit from expert-led design and deployment - while gaining hands-on knowledge transfer for your team.
We offer a service that assures clients of an informed, educative and independent overview of the IT Networking Industry. We take personal ownership for all stages of a project and guarantee to deliver projects on time and on budget.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases