Designation :- LPO Process Specialist Education :- Law graduate/post-graduate from a recognized University (LLB degree is a must) Experience :- 3-5 Years Job Location :- Gurgaon Shifts : Flexible into 24x7 environment
Job Description Primary skills: • Excellent domain knowledge on Contracts and other LPO projects (Contract drafting, negotiating, redlining, abstraction, summarization) • Should be able to perform Quality check and has past experience of Quality analyst • Should be able to draft project related queries • Should be flexible to work in any shifts
IMP NOTE - Mandatory Documents: 1. Carry a printout of this mail along with your resume. 2. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases