Negocios IT Solutions, Headquartered in London, UK is a leading Global Services company providing Services ranging from Product development, Information Technology Solutions & HR Services. From our inception in 2006, we have combined a thorough and effective approach with a keen ability to deliver solutions and results to all the clients that we serve across the globe. Recent business vistas also include focus on Business Process Outsourcing and Knowledge process outsourcing space. Negocios empowers organizations by providing them an opportunity to increase focus on core competencies reduce IT & business process costs and accelerates product and application time to market. Our promptness is our success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases