ITI Trade Certificate or equivalent Trade Certificate and / or 8 to 10 years experience in service / repair of Diesel Generators, Welding Machines/Welding Rectifiers. Experience in service/repair of electrical accessories and air conditioning units mounted on mobile construction equipment. Performs, major & minor repairs, inspection, check list of equipment & machines, e.g. Electrical motors Transformers, Electrical panels, Generators, etc. Performs overhauling of Electrical components complete wiring, troubleshooting, etc. Good working knowledge of English is a must. Good health
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases