Role Description : Work directly with the client gathering requirements to align technology with business strategy and goals and. Experts internally and externally for their deep functional or industry expertise, domain knowledge, or offering expertise. Must have Skills : Individual Life Insurance, Personal Insurance
Good to Have Skills :
Job Requirements :
1 Responsibilities a Life and annuities background
b Good analytical and debugging skills c Ability to be flexible and work analytically in a problem-solving environment
2 Professional Experience a around 3-4 yrs experience as Business Analyst b Worked on Life Annuity Product c LOMA certification is an added advantage
ICS Consultancy Services is a professional recruitment firm established is 2000, catering to the needs of various companies across verticals. ICS is based out of Bangalore & services clients across the country & abroad.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases