Urgent Opening for Indirect Procurement Department at Mumbai Position Indirect Procurement Department Qualification: Any Graduate Experience: 5+ Yrs Contract 1 Year (Extendable Depends upon projects) Description: Floating of Enquiry to Vendors for supply/service. Follow up with vendor for quotes/Revised quotes. Sharing vendor proposal with the user Dept. for review. Organizing techno-commercial meeting with vendor. Preparing file note/CBT for management approval. Issuing PO/WO for successful vendor. Expediting delivery of supply/services. Invoice processing for payment for vendor Updating PO/Wo trackers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases