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India Director– Order to Cash (O2C)

Keywords / Skills : O2C, OTC, Order to cash, "O2C Operations"

15 - 22 years
Posted: 2018-12-06

Finance & Accounts
Other Finance & Accounts
Posted On
6th Dec 2018
Job Description
JOB TITLE: India Director- Order to Cash (O2C)

Division: Corporate Controllership – Finance

Department: Global Finance Shared Services

Job Location: Pune, India


The Director, Order to Cash, will help carry out the strategic vision for Order to Cash team working closely with North America O2C and Controllership Organization. This role is a leadership role reporting to Head of Global Finance Shared Services that will require a candidate who can lead the O2C operations, lead transformation/transition, and manage stakeholders, strong control environment, quality assurance and process automation and develop a strong performing team.


• Lead the transitions of the O2C operations into India from North America, ensuring strong understanding of business and current landscape, hiring best talent from industry

• Lead the O2C operations in India by setting up a high performing organization of 90+ employees that will deliver to business expectations

• Work with global business and shared services groups to define standard KPI/metrics, Service Levels that supports decision making including processes like, Contract entry/analysis, Contract Audit, Billing, Collection, Resolution, Accounts Receivable

• Develop a strong cadence with business stakeholders to consistently evaluate the performance against targets, service levels and make appropriate adjustments to meet the requirements of the business

• Partner with Sales, Business and Transformation teams to identify and implement process and system improvements, driving continuous improvement as well as proactive response to ever changing business and industry needs

• Lead development of global Order to Cash working closely with NA and Europe counterparts for reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements

• Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business

• Partner with Corporate Controllership and Record to Report organization to ensure effective implementation of new revenue accounting standards

• Lead standardization of the processes across regions, development and maintenance of desktop procedures, policies and procedures for the department

• Ensure strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)

• Proactively identify opportunities for continuous improvement and successfully manage these projects to contribute to the effectiveness of O2C processes using lean six-sigma tools

• Work with Finance and Technology partners to build/support technology Implementation roadmap

• Ensure all projects include financial metrics and key deliverables and a consistent communication plan for impacted teams and management

• Partner and contribute in bigger transformation initiatives like ERP and CPQ (Configure Price Order) implementation.

• Develop the team leads and ensure a strong performance management organization by continuous coaching for the teams

• Actively works with HR and L&D to establish learning path and career path for O2C teams and ensuring high engagement within the teams

• Develop a balance score-card view

• Travel 10-15%

Required Skills and Competence:

• Qualified accountant (CA/CPA/MBA or other equivalent)

• 16+ years of professional experience including 8+ years of experience in managing large Order to Cash organizations

• Good knowledge of accounting and financial processes and knowledge on ASC 606 is preferred

• Extensive experience in O2C processes including reviewing contracts, terms & conditions and contractual financial details and setting up Collection and Billing organization within India.

• Previous relevant experience with full ownership of end to end processes required in order to cash

• Expert knowledge of standard processes in order to cash, ability to drive standardization and process efficiencies

• Meticulous attention to details

• Advanced level proficiency in Excel is a MUST.

• Knowledge of large ERP system (i.e. Oracle, SAP, etc.) preferred

• Excellent communication skills

• Flexible, adaptable, proactive and self-motivated.

• Flexibility to work in multiple time zones including night shifts

• Ability to work well in high pressure situations in order to meet deadlines

• Ability to multi-task and manage numerous simultaneous priorities

About Company

SMART SOURCE is an premier executive search firm specializing in recruitment services for entry level, middle level as well as top-level executives and a firm distinguished by superior client service.
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