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Keywords / Skills : Customer relationship, Relationship building, Management, BPO, ITES, CRM, Project management, Application support, Supply chain management, Incident management

Posted: 2018-12-06

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
6th Dec 2018
Job Ref code
131118500005
Job Description
graduate (i pass it diploma and b com) Job Description

About Us :

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed

Client is a Leading IT Company Roles and Responsibility : Major Incident Manager

Mandatory Technical Skills :

Minimum 5 years working directly within an incident management process

Minimum 3 years of high priority or major incident facilitation within a global IT services organization

Hand on Experience in active moderation of skype bridges, White boards, Creating and publish outage notifications

Hands on experience in Facilitating the major incident management process ensuring appropriate teams are quickly engaged, determine root cause, restore service, and communicate status

Expertise in assessing incident priority based on potential risk/business impact (escalate as necessary)

Create major incident tickets and collaborate with others to drive associated tasks to completion

Provide major incident insights and data required for the post mortem and availability processes

Collaborate with the Enterprise Command Center and Service Desk to identify patterns, events and issues which could prevent or limit major incident impact.

Recommend resolutions to leaders and impactful teams. Recommend adjustments to the major incident management process based on experience and anticipated future needs

Engaging and closely interact with application support/engineering teams

Drive resolution by active engagement of resolver groups Experience in Call handling/ service desk Desirable Technical Skills

Project Management, Problem Management, Dynamics AX, Retail, CRM, Infra Support, Retail application support

Mandatory Functional Skills :

Good Call management skills

Good customer relationship building & management skills Please update / fill the details referred here in above.

Desired Candidate Profile
Please refer to the Job description above

About Company

2coms consulting pvt ltd 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
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