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Incident Manager

Keywords / Skills : Incident Management, Incident, Problem Management, Incident Manager, Global Incident Manager

2 - 5 years
Posted: 2019-06-12

Industry
IT/Computers - Software
Function
IT
Role
Project Leader/ Project Manager
Posted On
12th Jun 2019
Job Ref code
8a78879f6a3388ab016a
597984b77420
Job Description

Incident Manager
Exp: 2-5 years
· Responsible for planning and coordinating all the activities required to perform, monitor, and report on the Incident process
· Remediate deviation of Incident process in the teams
· Responsible for communicating with the Operations Team
· Point of contact for all Major/Normal Incidents
· Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
· Represent the first stage of escalation for Incidents
· Monitor the workload per L1 Analyst
· Monitor the incidents to ensure that the Service Level Agreement are respected
· Identify, initiate, schedule and conduct incident reviews
· Ensure the closure of all resolved and end-user confirmed Incident records
· Provide guidance to the teams on Incident process · Establish continuous process improvement cycles in Incident Management


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