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Inbound/outbound Voice Process

Keywords / Skills : Voice Process, Inbound, Outbound, Call Center, BPO, Voice Support, Customer Support, Customer Care Executive, Customer Service, Customer Care, Customer Service Executive

0 - 5 years
Posted: 2019-07-25

Job Description
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

  • Previous experience in a customer support role. (Plus point)
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Graduate (Any)

For Other query, call 85528 90002.

About Company

Intelli Career
About Recruiter
Malkeet Singh
Hr Recruiter
Intelli Career
Skills I hire for International Voice Process
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