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IT Jobs in Mumbai
FIS Global Business Solutions India Private Limited
Keywords / Skills :
Production Manager, Testing Engineer
7 - 12 years
All Jobs by this Recruiter
Banking/ Financial Services
Configuration Mgr/ Release Manager
21st Jan 2019
Job Ref code
Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements.
• Manages a staff of multi-functional and technical professionals:
• Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.
• Staffing: approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.
• Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.
• Uses knowledge of FIS’s conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
• Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
• Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.
• Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
• Remains abreast of industry trends and technology standards.
• Other related duties assigned as needed.
Bachelor’s degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Requires strong management skills
• Requires strong organizational, team building, coaching and mentoring skills
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Ability to identify, address and resolve employee related issues
• Strong analytical, statistical and problem solving skills
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to meet tight deadlines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Skill in productivity, planning and workload management
• Ability to design, document and implement process improvements
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FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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