Hi, My name is Sourabh, Associate HR at IKYA Human Capitals. We're excited about our upcoming recruiting drives and we'd like to invite you to apply for any of our Customer Service positions and avail this opportunity to make your career in reputed company Walk-in, BPO hiring Fresher & Experience for International Voice Process. Please find the details and attend the interviews. WALK IN : 10.30 AM - 5 PM MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 19 to 40 years of age
o Education / Qualifications: o 10th o 12th o Graduate o Post Graduate (Except LLB / Chartered Accountant / MBBS / ICWA) o Travel boundary limits : o Candidate should be residing within the local transport limits o Cabs provided
KEY RESPONSIBILITIES: o Answers inbound&outbound customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
KNOWLEDGE AND SKILLS: o Excellent communication skills o Polite and customer service oriented o Exhibits patience and empathy to resolve customer queries o Typing Skills: 15 wpm with 85 % accuracy
SALARY: Best in the Industry Regular performance incentives
PROCESS: Telecom Service Voice
SHIFTS: UK, Australian Shift,Day Shift Mention SOURABH in the reference.
LOCATION: IKYA HUMAN CAPITALS , Bangalore
Call SOURABH LANDMARK: Forum Kormangla CONTACT- SOURABH @ 7204053192 OR MAIL UR CV â" [HIDDEN TEXT] Please feel free to invite your friends, family or colleagues who you feel may be a good fit for it. I look forward to meeting you at the recruitment drive! Please bring 1 copy of your resume with you when you come in for the interviews. Desired Candidate Profile Eligibility For Bangalore Location- We are looking for applicants with excellent communication skill and willing to join immediately Note: We hire UG,Any Graduate, B.E/MBA/MCA freshers.- ANY This is only for Customer Service profile. Kindly don't apply for any other profile like HR or IT. Walkin from 10.30 am to 4.30 pm Designation: Customer Service Executive (Voice) Eligibility: 10, 12, Diploma & Graduate Freshers & experienced B.E/B.Tech ANY For more Details Call SOURABH(HR)-7204053192 Whatsapp me @ 7204053192 & write SOURABH on top of ur resume
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases