Dhruv Consulting Services extended its wings into staffing solutions in 2006. We cater temporary and permanent staffing solutions to a wide range of clients.Our core strength is a deep commitment to customer service backed by a strong process oriented culture that emphasizes quality without Compromise. We manage sourcing and selection process for our clients simultaneously.
We supply values, not just resumes. We at Dhruv Consulting Services take it on our shoulders to find the talent that your projects need, so to be executed within time and budget. Our key differentiators help us in sourcing the best consultants in the industry for your IT needs. Needless to say we leave no stone unturned to validate the consultants for your requirements.
We look at staffing beyond the paper resumes and job boards. We believe in looking at an entire organization, understanding our customers industries, its goals and objectives and the needs of the departments that are in search for talent. Through our vast network, approaching both passive and active candidates and having access to a pool of professionals that trust us in helping find the right companies to work for; we deliver ready and onboard consultants.
Our aim is to add value to all the stages of the Recruitment Process
Reduce Recruitment Costs Improve bottom lines (for our corporate clients) Assist job seekers in their career search Provide a choice of career solutions to aspiring professionals. Our staff augmentation service offering provides the below options:
Contract Staffing option enables clients to fill short and medium term needs for important roles. Hiring individuals on a contract basis allows clients to maintain proper staff levels and retain the talent available today, while reducing employee-related costs.
Option-to-Hire Staffing option enables clients to benefit from the traditional services an employment firm offers with the option to hire the employee permanently. Clients have the flexibility to observe the resource on the job for 3 to 6 months to determine if he or she is the right fit for the position.
Full-time Staffing option enables clients to expand or upgrade their workforce quickly with our help. Our Resource Managers work with you to understand your Business, Technology goals, work culture and the critical success factors for this role, to then select the best candidates for your review, after stringent screening and skills evaluation, and rest assured we keep your team ready by the start date of your new project.
We also possess resource-rich training centres to keep abreast with new expertise and trends. These training programs aim at enhancing personal effectiveness through leadership and innovation. This value addition helps our resources gain sufficient soft skills and the business knowledge of IT- which often is missing in the technology industry – making our consultants very well-versed and proficient in all around business practices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases