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Immediate Openings @Sutherland for Customer Support Voice/Non Voice Process- Vandhana HR

Keywords / Skills : International Voice, BPO, Freshers, Undergraduates, International BPO, International Call Center, customer service, customer support

0 - 4 years
Posted: 2019-09-02

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
0.00 - 3.50 lacs
Posted On
2nd Sep 2019
Job Description
Job Description

SUTHERLAND is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.


The Selling Partner Support team acts as the primary interface between Amazon, their Sellers and Vendors. We obsess over providing world class support, technical assistance and account management services to our global partners. The Selling Partner Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Selling Partner Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases.


Provides prompt, efficient and high quality service to Amazon Sellers through email, phone, and chat

Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts

Works with multiple technology applications and features to resolve Seller contacts

Demonstrates the ability to work independently while using departmental resources, policies and procedures

Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance


Minimum 6 months experience within a customer service and contact center environment

Excellent English command with thought process

Demonstrated effective, clear and professional written and oral communication and attention to detail.

Understanding of quality and metrics processes.

Ability to work with several applications and contacts simultaneously.

Ability to embrace constant change with flexibility and good grace

Demonstrated appropriate sense of urgency and adaptability in response to changing business needs

Schedule flexibility to work at least one day of the weekend

Intermediate MS Office applications specifically Excel, familiarity with web browsers

High School Diploma, College Degree or obtaining an undergraduate / drop out graduation.

Walk-In Interview Date:3 Sep 19- 5 Sep 19

Interview time 11:00am 1:00pm

Contact Person Vandhana HR

Work hours 9hours / Rotational shifts / Rotational offs.

Interview Location - Sutherland SHRIRAM THE GATEWAY, IT / ITES SEZ,#16, GST Road, Perungulathur, Chennai - 600063 Adjacent Opp. to Perungulathur Railway station.


Vandhana HR


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