Titanium Consulting provide a range of interim management, contracting and consultancy services.
We are a boutique IT consultancy and interim management supplier providing a high level of service to a range of customers in the FMCG, Media and Business Services markets. Our core skills are Programme and Project Management and Search Engine Optimisation.
Our key focus is to help ensure that IT Projects deliver real value and benefits to the clients we work with.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases