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immediate openings for Team Leader from Inbound service - interested Call Danny @ 9739421234

Keywords / Skills : bpo, call centre, Team Leader, TL, Team handling, Team Management, Handling Team, Inbound Voice Process

0 - 1 years
Posted: 2019-09-17

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Team Leader
Posted On
17th Sep 2019
Job Description
Hurry!

Opportunity to work as Team Leader with  Good Packages… 
Responsibilities

 Create an inspiring team environment with an open communication culture

 Set clear team goals and delegate tasks and set deadlines

 Driving performance on SLA’s being measured by the business

 Oversee day-to-day operation

 Monitor team performance and report on metrics

 Motivate team members

 Discover training needs and provide coaching

 Listen to team members’ feedback and resolve any issues or conflicts

 Recognize high performance and reward accomplishments

Requirements - Knowledge, Skills, and Abilities

 Require Male Candidates Only from Inbound Voice Domain

 Proven work experience as a team leader

 People Management and Customer experience

 Good interpersonal skills to create a cordial relationship with team members

 In-depth knowledge of performance metrics like (AHT, Attrition, Shrinkage, SLA, Absenteeism)

 Ability to multitask and good working Excel skills

 Excellent skills for communicating and relating with both staff members and customers

 Organizational and time-management skills

 Decision- making skills

Qualification

 Graduate in any stream(Graduation is mandatory)

Work Experience

 2 to 3 years in relevant industry(Inbound Voice Domain Experience Must)
Shifts: Day Rotational Shift With Rotational Offs
Work Location: KR Puram.
Contact  HR Danny @ 9739421234



About Company

Bluestone Consulting recruits people for international Call Centers in Bangalore...Bluestone deals with ITES/Retail/KPo/Bpos in voice and non voice process..Bluestone has talented recruiters who are well versed with screening the profiles of the candidates and then scheduling them for an interview wherein the candidate get Spot offers with the company selected..
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