Phoenix Human Capital Pvt. Ltd. Our client is the premier digital debt partner for private-equity owned, mid-market companies, and an emergent technology specialist partner for global Fortune companies. We are chartered to do one thing, and one thing only - to bring enabling technology to our clients that allows them to move their business forward. Our client understands that most mid-market companies are struggling to overcome cost containment and/or consolidation mode and to reclaim the transformative impact of true innovation. With digital disruptors arising in almost every sector - especially consumer industries - these companies need a true partner that can offer timely, trustworthy, relevant insights with a measured ROI. From technical due diligence pre-acquisition, to assessing and remediating digital debt, to managed services and skilled augmentation, Our Client is here to help you at every step of the journey.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases