Cron Infotech is an agile and innovative organization that constantly delivers best value out of your expectations. Cron Infotech was started by a group of industry professionals with vast experience across the length and breadth of software and consulting services and software development. Our endeavor is to increase the value of the company and the satisfaction to their customers in order to become their growth in their business stream. Driven by innovative culture and passion for excellence, Cron Infotech strives to bring in positive transformation through effective and compassionate collaboration of all stake holders.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases