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Immediate Openings for Customer Support Representatives- Externetworks-Hyderabad

Keywords / Skills : Fresher, Customer Support, BPO

0 - 1 years
Posted: 2018-12-06

Job Description
Job Description:


• Any Graduate Excellent written/voice communication skills.

Customer service experience in live Chat/Tickets/Email/Phone support experience.

• Excellent written communication skills - using proper grammar with smooth flow.

• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs

• Strong customer service, analytical and decision making skills.

• Ability to work in a fast-paced, changing environment.

• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.

• Strong personal computer usage and Internet proficiency skills.

• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays.

• Ability to perform basic mathematical functions.

• Ability to type 35 wpm minimum with accuracy.

• Ability to effectively interact with employees at all levels of the organization.


 Ensuring customers achieve their Desired Outcome through the use of our product and / or service.

 Receive and respond to inbound e-mail, Tickets and live chats; gather and verify required information.

 Actively listen to the customer for taking their request for our product or services.

 Signup / Enroll new customers by using phone and email communication.

 Get trained on our Field Engineer Market Place Application and help - support our new / existing engineers globally. You will support them with all issues related to sign up, entering information, installing/using our Android or IOS Apps.

 Act as a central point of contact before and after registration with FIELD ENGINEER.

 Use Canned Email and Canned Chat messages to communicate with Service Providers and Companies.

 Responsible for simulating technical issues, testing and ensuring resolution by escalating to concerned FIELD ENGINEER Technology Team.

 Experience in partnering with FIELD ENGINEERS to understand their technical difficulties and provide support based on interactive CHAT and EMAIL platforms as applicable.

 Manage FIELD ENGINEER’s expectations and lead them through discovering FIELD ENGINEER Marketplace.

 Drive Positive customer experience with giving proactive support and solutions.

 Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

 Ensure proper security procedures are followed on our application by our engineer.

 Maintain thorough knowledge of our application so that information can be researched and proper information is given to customer.

 Learn and retain a thorough working knowledge of all the new updates and existing services about our application Field Engineer.

Contact Person: Shalini-HR Executive

Please send your CV or Resume to [HIDDEN TEXT]

About Company

Headquartered in Piscataway, New Jersey, and with further strategic locations across North America, Europe, the Middle East and Asia, ExterNetworks has rapidly expanded its operations and capacity since entering the market in 2001. By following a complete client-centric service approach, we offer highly flexible and entirely customized IT solutions that respond to multiple and varied requirements and help our clients accomplish their business objectives. We take into account key factors, such as budgetary constraints, time pressures, and project-specific requirements to continually adapt to clients’ needs and ever-changing market conditions.

ExterNetworks offers cost-effective, sustainable and highly innovative managed services and solutions that enable clients to increase productivity, reduce costs and streamline their operations. Our wide portfolio of projects ranges from complex e-business and web development initiatives to enterprise-wide custom application development and 24/7 help desk support. We listen attentively to clients and conduct thorough needs analyses to find the right resources that respond uniquely to their requirements.

In an increasingly competitive business environment we are keenly aware of our clients’ need to maximize ROI and increase their profit margins. Our proven service approach adopts an effective and agile business model that allows us to work smarter and leaner than other IT consulting firms, ensuring both reduced costs and improved lead time. Not only do we benefit from 18 locations countrywide, but we also serve clients from offices in the United Kingdom and United Arab Emirates, allowing us to source IT professionals globally from strategic locations across three continents.
The technology professionals we deploy on a contract, contract-to-hire, or full-time basis, include highly talented software developers, experienced project managers, qualified database, networking and internetworking specialists, and dedicated help desk support professionals.

ExterNetworks hires a further 500 skilled employees in our offshore Network Operating Center (NOC) in India. This state-of-the-art facility allows us to effectively harness the resources of talented professionals offshore, while benefiting from world time zones and economic resources. We can respond more efficiently to our clients’ requests thanks to our 24/7 capacity, and enjoy total product development control with unlimited customization possibilities.
By combining seasoned recruiters from our onshore facilities with our dedicated offshore team, our unique delivery model accelerates staff deployment and ensures reduced cost per hire. We can take on any challenge, large or small, and pride ourselves on our continued innovation in providing original and out-of-the-box solutions in a timely and professional manner.
We owe much of our success today to our continued focus on what we do best; offering premium IT consulting, managed network services and talent acquisition. Whether the request is to increase the output of a client’s existing network system, or to implement an entirely new infrastructure from scratch, ExterNetworks has the qualified professionals to complete the job every time.
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