Job Cookies is a global resource management services company with a focus on IT, Engineering and ITES sectors. We provide cutting edge IT consulting and Professional Services to varied clients across India and USA.
At Job Cookies, we are committed to build organizations with professional talents who can help our clients to compete in the global market. We provide solutions for the human resource needs of our clients through long-term client relationships built on experience, insight and teamwork.
We have a multifaceted team of consultants who are highly experienced and specialize in the vertical they serve
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases