Microlink Solutions Pvt. Ltd. About Us: Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers. Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth. For more information about Company; kindly go through below link - www.microlink.co.in
RFP,RFI,RFQ,Request For Proposals, End to End Solutions, Request for Intent, Presales, Pre-sales, Pre sales, BPO, Supply Chain, Shipping, Logistics, Business Process Outsourcing, BPO, Business Process Outsourcing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases